How To: What to do when you cannot find videos you've purchased

Zara's picture
Wed, 02/17/2010 - 17:03
Submitted by Zara

For now you will have to email Carlin (cross@dodsonandross.com) and she will send you the link(s).

Sign in to the website.

Follow the link(s) given by Carlin and you should be able to view your videos.

It is possible that after this you will be able to log onto the site and see "Premium Content You've Purchased" at the top of the purple menu box on the right of the home page and be able to access your videos from there. There is a time allotment for videos purchased (i.e. one day) so make sure to view your videos within the time allotted. The system is a bit broken right now. Good Luck.

Zara

Love the site, but I definitely look forward to them fixing this. :)